“Your trust is our responsibility”.At WooDecore, we appreciate your trust in our products. Please review our Return and Replacement Policy, designed to ensure your satisfaction.
Return Periods
- You may return an item within 14 days of receiving it. However, please note that we do not offer refunds.
- We only provide replacements for eligible products.
Damaged Items
- In the unfortunate event that you receive a damaged product, please contact us immediately.
- Damaged items must be reported within 48 hours of receipt.
Return Steps
- Provide Information: Write down all relevant information and reasons for returning the damaged item.
- Do Not Mark Packaging: Avoid marking the original packaging.
- Return Cost: Buyers are responsible for the return cost of the damaged item.
- Tracking: Use a tracked delivery service and retain the postage receipt.
- Inspection: Once received at our warehouse, our team will inspect the damaged item.
- Replacement: After inspection, a replacement will be dispatched.
Returning an Unwanted Item
- We do not accept returns for unwanted items.
- Our policy is replacement only.
Returning Faulty / Damaged Item
- Damaged items must be reported within 48 hours of receipt.
- Please provide photographs of damaged items during the returns process.
Payment Options
- We accept payment through Cash on Delivery or Online Bank Account.
Replacement Only
- We do not offer refunds.
- We provide replacements only for eligible damaged products.
Delivery Details
- Delivery Time: 4 to 5 working days.
- Delivery Charges: A flat fee of 150 for delivery.