Return Policy

“Your trust is our responsibility”.At WooDecore, we appreciate your trust in our products. Please review our Return and Replacement Policy, designed to ensure your satisfaction.

Return Periods

• You may return an item within 14 days of receiving it. However, please note that we do not offer refunds.
• We only provide replacements for eligible products.

Damaged Items

• In the unfortunate event that you receive a damaged product, please contact us immediately.
• Damaged items must be reported within 48 hours of receipt.

Return Steps

1. Provide Information: Write down all relevant information and reasons for returning the damaged item.
2. Do Not Mark Packaging: Avoid marking the original packaging.
3. Return Cost: Buyers are responsible for the return cost of the damaged item.
4. Tracking: Use a tracked delivery service and retain the postage receipt.
5. Inspection: Once received at our warehouse, our team will inspect the damaged item.
6. Replacement: After inspection, a replacement will be dispatched.

Returning an Unwanted Item

• We do not accept returns for unwanted items.
• Our policy is replacement only.

Returning Faulty / Damaged Item

• Damaged items must be reported within 48 hours of receipt.
• Please provide photographs of damaged items during the returns process.

Payment Options

• We accept payment through Cash on Delivery or Online Bank Account.

Replacement Only

• We do not offer refunds.
• We provide replacements only for eligible damaged products.

Delivery Details

• Delivery Time: 4 to 5 working days.
• Delivery Charges: A flat fee of 150 for delivery.